To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number or the product name. Then kindly follow these 3 steps:
1. Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging. For help with this, please contact our Customer Support Team ==== > firstname.lastname@example.org
2. Once we have reviewed all the details above, we will arrange a return under the warranty RMA (Return Merchandise Authorization).
3. Please ship the package according to the RMA instructions provided by our team.
Our return address is :
4 – 8 East Street
Five Dock 2046
Phone: 028 0075 517
Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long the item is unused/unworn with all its labels, tags and original packaging. Once we receive the item, we will offer you compensation (replaced with same item/Money Back 100%)
Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.
Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.
Exchange or refund
Please consider this for our return process:
Please allow 1-2 business days for our return inspection
if any defects, wear and tear or damage is noticed, we will notify you of any consequences.
please allow 5-10 business days for any refund to be fully processed .
You can also extend your warranty by contacting (email@example.com) if your warranty period has not expired and you will get the same service and satisfaction is yours.
For more information…please contact (firstname.lastname@example.org)